How can we help you?
Below is a list of the questions we receive most frequently. If you don't find what you're looking for, please don't hesitate to contact us at any time via phone, chat, or email.
Support Hours
Phone
Mon - Fri: 7:00 AM - 6:00 PM MDT
Live Chat (Fastest Response)
Mon - Fri: 7:00 AM - 5:00 PM MDT
Sat - Sun: 10:00 AM - 4:00 PM MDT
Frequently Asked Questions
Find answers to common questions
Resources
Access user manuals and more
FAQ
Find quick answers to your most pressing questions about SKYTRAK, designed to help you get back to improving your game faster.
How do I renew my membership plan?
If you would like to renew an expired or soon to expire membership plan, you can simply purchase a new plan. The new plan will start once your old plan is finished (you can ignore the expiration messages) as long as you see two membership plans inside your SKYTRAK Clubhouse account.
Upgrade from Game and Improve plan to Play and Improve plan
If you already have a Game and Improvement plan you may want to upgrade to the Play and Improvement plan to be able to have access to courses via WGT* (World of Golf Tour).
You can do so by giving us a call at (833)-759-8725 or you can open a chat.
The price for the upgrade will be the difference between plans and upgrade is non refundable.
*WGT is a iOS-exclusive, is not compatible with Windows-based devices.
Detach SkyTrak Launch Monitor from an account
If it comes the time that you would like to gift your unit or resell it, you need to detach the unit from your account, please follow these steps:
- Log in to your account on the website.
- Got to the Menu on your left hand side and select "My devices".
- You will be able to see the device attached to your account. Select Detach and confirm. If you have multiple devices make sure you select the correct ESN.
In this last section you can also report your unit as stolen if this has been the case.
*The new user will have to register the device to their account, after the unit is no longer attached to the original account.
SkyTrak+ Network Password
Select the STPLUS_XXXXXX network and enter the password: skytrakplus
How To Connect The SkyTrak+ Launch Monitor (Connection Modes)
This article will help you connect your SkyTrak+ Launch Monitor to your chosen device (PC, Android, iPhone, iPad) and begin the SkyTrak+ experience with all it has to offer.
There are 3 modes that you can use to connect your SkyTrak+ Launch Monitor to your device.
- USB Mode - This mode is a wired connection via the provided USB Cable between the SkyTrak+ and chosen device. Internet connection is also available in this mode.
- Direct Mode - This mode is a direct, wireless connection between the Skytrak+ and your computer or mobile device with no internet availability. Password: skytrakplus
- Network Mode - This mode is a wireless connection between the Skytrak+ and chosen device that incorporates a internet connection. It is the recommended connection type for best results.
Quick Start Guides
Compatible Simulator Software
SkyTrak is compatible with seven different third party golf simulation options. Each program has a unique set of features and benefits. This article is designed to help you choose which plan is right for you.
- TruGolf E6 Connect
- The Golf Club 2019
- Creative Golf
- WGT by TopGolf
- Golfisimo
- ProteePlay
What does my warranty cover?
Your SkyTrak Consumer Warranty guarantees replacement in the event of product defect related to materials or craftmanship.
The warranty does not cover impact or cosmetic damages, damage by misuse, improper installation or testing, attempts to modify the product, attempted service (exceptions for battery replacement), or general wear and tear over the lifetime of the device, as well as any damages caused by spills, liquids, fires, power changes or other hazards outside of normal operation or use with 3rd party peripherals.