SKYTRAK MAX Quick Start Guide

SKYTRAK ST MAX Quick Start Quick Read

1. CHARGE

Make sure to charge your unit fully before using it the first time. There is an included charger plug and cable and could take up to 6 hours for the first charge.


2. DOWNLOAD APP
 AND REGISTER YOUR SKYTRAK ST MAX

Find the SKYTRAK software in the Apple® AppStore, Google® Play Store or PC download available here: https://skytrakgolf.com/pages/downloads.

Launch the SKYTRAK App and proceed to create an account. After you have created an account, you can register your device to it. If you already have 


3. PAIR SKYTRAK ST MAX WITH YOUR DEVICE

In the SKYTRAK software, click on the device icon near the bottom to begin pairing. It is recommended to start with “Direct Mode” first and then you can follow the prompts in software to connect it using one of the other two methods.


4. PREPARE TO PLAY

Setting up your space to play is easy and simple. First, make sure that the ST MAX unit is on the same level as the hitting surface or base of the tee. The protective case has adjustable feet that allow for proper height adjustment. Place the ST MAX parallel to your intended hitting line. You can use hitting sticks to verify that the SKYTRAK is aligned properly. Once your ST MAX is successfully connected and registered, all three LEDs will turn green and you will see a red laser dot projected onto your hitting surface. For best results, place the ball directly on the red dot although you can place it within 2-3 inches of it and still works. For shots using a tee, make sure the red dot is at the base of the tee.


SKYTRAK | US

Free Shipping

We offer free shipping on all SKYTRAK products.

Returns – SKYTRAK Hardware Products

To receive credit for SKYTRAK hardware products, the following return conditions must be met:

  • Return Period: Products must be returned within 30 days of the original purchase date.
  • Original Condition: All items must be returned in their original packaging, including all parts and components, and must not show any signs of wear or damage.

Holiday Extended Return Policy

All SKYTRAK brand products purchased between November 1st - December 31st, 2026 are eligible for an extended return period until January 31st, 2027. This policy allows you to shop with confidence this holiday season! Select partner products are not eligible for the extended return policy, see FAQs for the full list of exclusions.

Restocking Fees:

  • Returns not meeting these standards are subject to a 40% restocking fee.  
  • Restocking fee will be assessed to the cost of the product that is damaged.
  • If a returned product exhibits visible wear, is missing components, or can no longer be resold as "new," a restocking fee of up to 40% will be applied.
  • Launch Monitor Restocking Fee: A restocking fee of up to 40% will be assessed to the cost of the product if the launch monitor is damaged. 
  • Projector Restocking Fee: A restocking fee of up to 40% will be assessed after inspection upon return. 
  • Return Shipping: Customers are responsible for return shipping costs.
  • Packaging: Retain all original packaging. This is required for processing returns or warranty support.
  • Processing Time: Please allow up to 14 business days for processing once your return is received at our facility.
  • Customers are responsible for return shipping on all simulator and studio exchanges. This also applies to any component of a studio or simulator package.

Final Sale Items

  • Orders shipped outside North America are final sale.
  • Software and subscription products are non-refundable.
  • Laptop computers and tablets are non-returnable, though warranty repair/replacement may apply where applicable.

Products Damaged Upon Arrival

  • Inspection on Delivery: Any product damaged during shipment must be noted immediately at the time of delivery.
  • Photo Evidence: Send photos of the damage within 24 hours of delivery to our customer service team.
  • Return Label Coverage: We will cover return shipping for defective, damaged, or incorrect merchandise.
  • Replacement Process: Once verified, we will promptly ship the correct product to you at no additional cost.
  • Important: Items damaged after use are not eligible for refund unless explicitly covered under warranty.

Warranty Information

Your SKYTRAK unit includes the following warranty coverage:

  • 30-Day Satisfaction Guarantee: If you are not completely satisfied with your SKYTRAK unit, you may return it within 30 days (as per the return terms above).
  • Manufacturer Warranty (on new units): SKYTRAK is backed by a 6-month warranty or 25,000 shots, whichever comes first. This consumer warranty covers defects in materials and workmanship under normal use. Certified Pre-Owned devices come with a 90 day warranty.
  • Physical Damage or tampering with the unit voids the warranty
    Warranty Claims: To initiate a claim: 

Contact our support team at https://skytrakgolf.com/pages/contact. Our team will verify the issue and begin the repair or replacement process.

Studios, Accessories, and Simulation Services

  • Studio Packages: Not eligible for free return labels. Return conditions and restocking fees apply based on condition.
  • Accessories, Custom Setups, and Simulation Services: These are not eligible for return.
  • Customers are responsible for return shipping on all simulator and studio exchanges.  This also applies to any component of a studio or simulator package.